Privacy Policy

Last Updated: Jan 1st, 2024

1. Introduction

HONGKONG JOY TELECOM CO., LIMITED, the developer of eSIM Shop, is committed to protecting the privacy of its users. This Privacy Policy outlines the types of information we collect through the eSIM Shop application, how it is used, and the steps we take to safeguard it.

2. Information Collection

We collect information to provide better services to all users of eSIM Shop. This includes:

• Personal Information: Such as name, email address, telephone number, and payment information, which you provide when creating an account or making a purchase.
• Usage Data: Information on how you interact with the app, including access times, device information, and app settings.
• Location Information: Only when necessary for the functionality of the service, and with your explicit consent.

3. Use of Information

The information collected is used for the following purposes:

• To provide, maintain, and improve the eSIM Shop service.
• To process transactions and send relevant transactional information.
• To communicate with you, such as sending service-related notices.
• For security, to detect and prevent fraudulent activities.

4. Sharing of Information

We do not share personal information with companies, organizations, or individuals outside of HONGKONG JOY TELECOM CO., LIMITED except in the following cases:

• With your consent.
• For external processing by trusted partners, under strict confidentiality agreements.
• For legal reasons, if disclosure is necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request.

5. Data Security

We take robust measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes internal reviews of our data collection, storage, processing practices, and security measures.

6. Children's Privacy

eSIM Shop does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. Changes to the Privacy Policy

We may update this policy to reflect changes to our information practices. If we make any significant changes, we will notify you by email or by means of a notice on the eSIM Shop app prior to the change becoming effective.

8. Contact Us

For any questions about this Privacy Policy, please contact us at contact@esim.shop.